Contact Us

We're Here to Help

Welcome to ezqara!

Thank you for visiting our store. We appreciate your interest in our products and value every opportunity to assist you.

Whether you have a question before placing an order, need help with an existing purchase, or would like more information about our store policies, our customer service team is ready to help.

At ezqara, we believe that clear communication and attentive support are essential to a positive shopping experience.

Please feel free to contact us through the information provided below.

1. Our Contact Information

For general questions, product inquiries, order assistance, and after-sales support, you can reach us through the following official channels:

Customer Service Email: service@ezqara.com

Business Phone: +86-717-6740000

For inquiries concerning an existing purchase, we recommend including your order number and the email address used during checkout.

This information will help our team identify your transaction and understand your request more efficiently.

2. How We Can Assist You

Our customer service team can provide assistance with different aspects of your shopping experience.

Product Information

If you would like to know more about an item before making a purchase, you are welcome to contact us.

We can assist with general questions concerning:

  • Product descriptions and specifications.

  • Product features and characteristics.

  • Available product options.

  • Information displayed on product pages.

  • Other product-related inquiries.

We encourage customers to review the information provided on each product page before placing an order.

If something is unclear, please send us your question and we will do our best to provide helpful information.

Order Inquiries

If you have already completed a purchase and need assistance, our team can help review your order-related questions.

We can assist with matters such as:

  • Order confirmation.

  • Purchase details.

  • Payment verification.

  • Order processing inquiries.

  • Requests to update order information.

  • Order cancellation questions.

  • Missing confirmation emails.

When contacting us, please provide your order number and checkout email address.

Please note that order changes and cancellation requests depend on the current processing status. Once an order has entered processing or has been handed over to the shipping carrier, modifications may no longer be possible through our standard procedures.

Payment Assistance

If you experience difficulties when completing a payment or have questions about a transaction, please contact our customer service team.

To help us review the issue, please provide your order details and a brief explanation of the payment concern.

Payment authorization and transaction verification may also depend on your selected payment provider or financial institution.

For your security, please do not send passwords or complete payment card details through email.

Shipping and Delivery Support

We understand that receiving your order is an important part of the shopping experience.

If you have questions about shipping arrangements or the progress of your delivery, our team can assist with:

  • Available shipping options.

  • Shipping charges displayed during checkout.

  • Estimated delivery information.

  • Shipment tracking inquiries.

  • Unexpected delivery delays.

  • Address correction requests.

  • Packages that cannot be located.

For shipment-related questions, please include your order number and tracking number, if available.

Our team will review the available information and help you understand the appropriate next steps.

Returns and Refunds

If you need to return a product or request a refund, we encourage you to contact us before sending anything back.

Our standard after-sales arrangements include the following:

Return Period

Eligible purchases may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

Personal Preference Returns

For eligible returns resulting from a change of mind or personal preference, customers are responsible for the applicable return shipping costs.

Damaged or Defective Products

When a return is required because of a qualifying damaged or defective product issue, ezqara covers the applicable return shipping costs.

Incorrect Products

If an incorrect item is supplied due to an error on our part, ezqara covers the applicable return shipping costs when a return is required.

Refund Processing

Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

Refunds are generally issued through the original payment method used for the purchase.

Return Authorization

All returns require prior authorization from our customer service team.

After your request has been reviewed and approved, we will provide the designated return address and the relevant instructions.

Please do not send products back before receiving authorization from our team.

For complete information, please refer to our Return & Refund Policy.

Damaged, Defective, or Incorrect Products

We understand that receiving a product that does not match your expectations can be disappointing.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us so that we can review the situation.

To help us understand the issue, please provide:

  • Your order number.

  • The name or description of the affected product.

  • A brief explanation of the problem.

  • Clear photographs or videos showing the issue.

  • Photographs of the external packaging, where relevant.

After reviewing your information, our team will explain the available resolution options based on the circumstances.

Customer Feedback and Suggestions

Your opinions and suggestions are important to us.

If you have comments about our website, product information, purchasing process, or customer service, we welcome you to share them with our team.

Customer feedback helps us understand shopping expectations and identify areas where our store experience can be improved.

3. Information to Include When Contacting Us

To help us handle your inquiry more effectively, we recommend including the following details whenever relevant:

  1. Your full name.

  2. Your order number.

  3. The email address used during checkout.

  4. The product name or relevant item details.

  5. A description of your question or concern.

  6. Supporting photographs, videos, or documents, if applicable.

For existing order inquiries, providing accurate purchase information can help us locate the relevant transaction more efficiently.

Please avoid sending passwords, complete payment card numbers, or other highly sensitive information through unsecured communication channels.

4. Company Information

For company identification, general correspondence, and business-related inquiries, please refer to our official company details:

Brand Name: ezqara

Company Name: Hubei Fancui Technology Co., Ltd.

Customer Service Email: service@ezqara.com

Business Phone: +86-717-6740000

Business Address:

No. 6-3 Jiefang Road, Xiling District, Yichang City, Hubei Province, China.

Please note that the business address above is provided for company identification and general correspondence. It is not necessarily the designated destination for returned products.

All return requests must first be submitted to our customer service team for review and authorization.

Once your request has been approved, we will provide the appropriate return address and shipping instructions.

5. Our Commitment to Customer Care

At ezqara, we believe that good customer service begins with understanding each customer's needs.

We aim to review inquiries carefully, communicate relevant information clearly, and provide practical assistance based on the circumstances of each request.

Whether you are considering a purchase, checking an existing order, or seeking after-sales support, we appreciate the opportunity to assist you.

We value your time and confidence in our store and remain committed to making your shopping experience as straightforward as possible.

Thank You for Getting in Touch

Thank you for choosing ezqara.

We appreciate your interest, questions, and feedback. Your communication helps us improve the way we serve our customers.

If you need assistance, please feel free to contact us.

The ezqara Customer Service Team