Shipping Policy

Last Updated: November 13, 2026

1. Introduction

At ezqara, we aim to make the shipping and delivery process as convenient and transparent as possible.

This Shipping Policy provides information about our available delivery methods, shipping charges, estimated delivery periods, order preparation procedures, and assistance with shipping-related concerns.

Our online store operates under the brand name ezqara and is managed by Hubei Fancui Technology Co., Ltd.

By placing an order through our website, you acknowledge that you have reviewed the shipping arrangements described in this policy.

Please understand that delivery timeframes are estimates and may be affected by carrier operations, transportation conditions, and other circumstances beyond our reasonable control.

2. Available Shipping Methods

ezqara currently offers two shipping options for eligible purchases:

  • Free Shipping.

  • Standard Shipping.

Both shipping methods are available for all products, subject to the destinations and services supported by our checkout system.

The applicable shipping option and charge are determined according to the total value of your order.

2.1 Free Shipping

Customers placing orders totaling $39.00 or more qualify for Free Shipping under our current shipping arrangements.

The details are as follows:

  • Shipping Method: Free Shipping.

  • Shipping Fee: Free.

  • Minimum Order Amount: $39.00.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

Eligible orders can benefit from Free Shipping without an additional standard shipping charge.

2.2 Standard Shipping

For orders totaling $0.00–$38.99, Standard Shipping is available at the following rate:

  • Shipping Method: Standard Shipping.

  • Shipping Fee: $4.99.

  • Applicable Order Amount: $0.00–$38.99.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

The applicable Standard Shipping fee will be added to your order during checkout.

3. Shipping Rates and Order Eligibility

For easy reference, our current shipping arrangements are summarized below:

Shipping Method Order Amount Shipping Fee Estimated Delivery
Free Shipping $39.00 and above Free 10–15 business days
Standard Shipping $0.00–$38.99 $4.99 10–15 business days

These shipping options apply to all products in our store.

The applicable shipping fee will be calculated and displayed in your shopping cart or during checkout.

Please review the final order summary before submitting your payment.

If you modify the products or quantities in your cart, the applicable shipping option or charge may also change.

4. Order Processing and Preparation

After an order has been successfully submitted, it may go through several preparation and verification procedures before shipment.

These procedures may include:

  • Reviewing the information provided during checkout.

  • Confirming product availability.

  • Verifying payment authorization.

  • Preparing the purchased products.

  • Arranging transportation through the applicable shipping service.

Order preparation and shipping transit are separate stages.

The estimated delivery period stated in this policy refers to the shipping transit period and does not establish a guaranteed overall order completion date.

Preparation schedules may vary depending on product availability, payment verification, and operational circumstances.

We make reasonable efforts to arrange shipment as efficiently as possible.

5. Estimated Delivery Time

Both Free Shipping and Standard Shipping currently have an estimated delivery timeframe of 10–15 business days.

This timeframe is provided as a general estimate rather than a guaranteed arrival date.

Actual delivery schedules may vary depending on several factors, including:

  • The destination of the shipment.

  • Shipping carrier operations.

  • Transportation and logistics arrangements.

  • Weekends and public holidays.

  • Customs inspections or clearance procedures, where applicable.

  • Severe weather conditions.

  • Unexpected transportation disruptions.

  • Other circumstances outside our reasonable control.

Business days generally exclude weekends and applicable public holidays.

We make reasonable efforts to support timely delivery but cannot guarantee that every package will arrive on a specific date.

Any applicable order preparation time is separate from the estimated shipping transit period.

6. Shipping Destinations

Shipping availability depends on the destinations supported by our online store.

Customers can check whether delivery is available to their location by entering their shipping information during checkout.

If a particular destination or shipping service is unavailable, the relevant information may be displayed by our checkout system.

We recommend confirming that your delivery location is supported before completing your purchase.

7. Shipping Address Requirements

Providing accurate delivery information is important for successful order fulfillment.

When submitting an order, please carefully verify the following details:

  • Recipient's full name.

  • Street address.

  • Building, apartment, or unit number, where applicable.

  • City and state or province.

  • Postal or ZIP code.

  • Country or region.

  • Contact telephone number, where required.

Incomplete or incorrect information may cause delivery delays or unsuccessful delivery attempts.

If you notice an error in your shipping information after placing an order, please contact our customer service team as soon as possible.

We will review whether the requested correction can be accommodated according to the current order status.

Please note that address changes cannot be guaranteed once an order has entered processing or has been handed over to the shipping carrier.

8. Shipment Tracking

When tracking information becomes available after dispatch, relevant shipment details may be provided through our available order notification system or by email.

Customers can use the tracking information to follow the transportation progress of their packages.

Please allow sufficient time for the shipping carrier to register the shipment and update its tracking records.

If tracking information is temporarily unavailable or has not changed for a period of time, this does not necessarily mean that the shipment has stopped moving.

If you experience difficulties accessing your tracking details, please contact our customer service team with your order number and the email address used during checkout.

9. Delivery Delays

Although we make reasonable efforts to support timely delivery, certain circumstances may affect transportation schedules.

Possible causes of delays include:

  • Shipping carrier service interruptions.

  • Severe weather conditions.

  • Public holidays.

  • Transportation congestion.

  • Customs processing, where applicable.

  • Incomplete or inaccurate delivery information.

  • Unexpected logistical circumstances.

If your package has not arrived within the estimated delivery period, please contact our customer service team.

To help us review the situation, please provide:

  • Your order number.

  • Your tracking number, if available.

  • The email address used during checkout.

  • A brief description of the delivery concern.

Our team will review the available shipping information and assist you with the appropriate next steps.

10. Missing or Incorrect Deliveries

If your tracking information indicates that a package has been delivered but you cannot locate it, we recommend checking the following:

  1. Your mailbox and usual delivery location.

  2. Areas around your property where packages may have been left.

  3. Whether household members or authorized recipients accepted the package.

  4. Building reception or property management, where applicable.

  5. The latest delivery information provided by the shipping carrier.

If you are still unable to locate your package, please contact our customer service team.

Similarly, if you receive an incorrect or incomplete order, please notify us and provide your order number together with relevant photographs or other supporting information.

We will review the circumstances and explain the appropriate resolution options.

11. Changes to Delivery Information

We understand that customers may occasionally need to correct their shipping details after placing an order.

If you need to update your delivery address or contact information, please email us as early as possible.

Our ability to accommodate the requested change depends on the current order status.

Once a package has been transferred to the shipping carrier, we may no longer be able to modify its original delivery information.

For this reason, we encourage customers to verify their shipping details carefully before completing checkout.

12. Customs Duties and Additional Charges

Depending on the delivery destination and applicable local regulations, certain shipments may be subject to customs duties, import taxes, or other government-imposed charges.

The assessment and collection of these charges may be determined by the relevant authorities or service providers.

Customers should review the applicable information presented during checkout and consider the import requirements of their destination.

Any customs-related obligations will be handled in accordance with applicable laws and regulations.

13. Shipping-Related Customer Support

If you encounter difficulties involving shipping arrangements, delivery progress, tracking information, or unsuccessful delivery attempts, please contact our customer service team.

To help us investigate your inquiry, we recommend including:

  • Your full name.

  • Your order number.

  • Your checkout email address.

  • Your tracking number, if available.

  • A description of the issue.

Our team will review the available shipment information and provide relevant assistance.

14. Relationship with Our Return & Refund Policy

Shipping arrangements and after-sales procedures are explained in their respective store policies.

If you need to return a purchased item after delivery, please review our Return & Refund Policy before taking further action.

Our standard return arrangements include:

  • Eligible purchases may be returned within 30 calendar days after delivery.

  • Customers are responsible for applicable return shipping costs for eligible personal preference returns.

  • ezqara covers applicable return shipping costs for qualifying damaged or defective product returns.

  • ezqara also covers applicable return shipping costs when an incorrect product is supplied due to an error on our part.

  • All returns require prior authorization from our customer service team.

Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

Refunds are generally issued through the original payment method used for the purchase.

For complete information, please refer to our Return & Refund Policy.

15. Changes to This Shipping Policy

We may revise this Shipping Policy periodically to reflect changes in our delivery arrangements, shipping services, business operations, or applicable legal requirements.

Any updated version will be published on this page together with a revised Last Updated date.

We encourage customers to review this page periodically to remain informed about our current shipping arrangements.

Any changes will be handled in accordance with applicable laws and existing contractual obligations.

16. Contact Information

If you have questions about shipping methods, delivery estimates, tracking information, or other transportation-related matters, please contact us through the official channels below.

Brand Name: ezqara

Legal Company Name: Hubei Fancui Technology Co., Ltd.

Customer Service Email: service@ezqara.com

Business Phone: +86-717-6740000

Business Address:

No. 6-3 Jiefang Road, Xiling District, Yichang City, Hubei Province, China.

For existing order inquiries, please include your order number and the email address used during checkout.

Thank you for choosing ezqara. We appreciate your confidence in our store and remain committed to providing a convenient, transparent, and dependable delivery experience.