Terms of Service

Last Updated: November 13, 2026

1. Introduction and Acceptance of Terms

Welcome to ezqara.

These Terms of Service govern your access to and use of our website, online store, products, and related services.

Our online store operates under the brand name ezqara and is managed by Hubei Fancui Technology Co., Ltd.

Throughout these Terms, the words "we," "us," and "our" refer to ezqara and the company operating this online store. The terms "you" and "your" refer to any individual who visits, accesses, or uses our website and Services.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer products and Services to customers.

By accessing our website, browsing our products, creating an account, or completing a purchase, you agree to be bound by these Terms of Service and the policies referenced herein.

If you do not agree with these Terms, please discontinue using our website and Services.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Purchase.

2. Eligibility and Permitted Use

By using our website, you confirm that you are legally permitted to enter into binding agreements under the laws applicable to you.

If you use our Services on behalf of another individual or organization, you confirm that you have the authority to accept these Terms on their behalf.

You agree to use our website only for lawful purposes and in accordance with these Terms.

You must not use our Services in any manner that violates applicable laws, infringes the rights of others, or interferes with the normal operation of our website.

We reserve the right to take appropriate action when activities are found to violate these Terms or applicable legal requirements.

3. Website Access and Account Responsibilities

You may be able to browse our website and purchase available products without creating an account.

If account registration is available and you choose to create an account, you agree to provide accurate, complete, and current information.

You are responsible for:

• Maintaining the accuracy of your account information.

• Keeping your login credentials confidential.

• Protecting access to your account.

• Monitoring activities conducted through your account.

• Notifying us promptly if you suspect unauthorized access or use.

You must not share your account credentials with unauthorized individuals or use another person's account without permission.

We are not responsible for losses resulting from your failure to take reasonable precautions to protect your account, except where applicable law provides otherwise.

We reserve the right to suspend or restrict accounts where reasonably necessary to protect our website, customers, or business operations, subject to applicable law.

4. Products and Product Information

We make reasonable efforts to present our products accurately and provide information that helps customers make informed purchasing decisions.

Product listings may include:

• Product descriptions.

• Photographs and images.

• Product specifications.

• Features and characteristics.

• Available sizes, colors, or other options, where applicable.

• Prices and promotional information.

• Other relevant product details.

Although we aim to maintain accurate product information, certain differences in appearance may occur because of screen settings, lighting conditions, photography, or display characteristics.

Product availability, descriptions, and purchasing options may change from time to time.

We do not guarantee that every product will remain available at all times.

If an item becomes unavailable after an order has been submitted and we cannot fulfill the purchase, we will contact the affected customer and arrange an appropriate resolution in accordance with applicable requirements.

5. Product Pricing and Website Information

Product prices are displayed on the relevant product pages and during checkout.

Unless otherwise indicated, prices are expressed in United States Dollars (USD).

We make reasonable efforts to ensure that product prices, descriptions, and other website information are accurate.

However, occasional typographical errors, pricing discrepancies, or other inaccuracies may occur.

If a material error is identified, we reserve the right to review the affected information and take appropriate action in accordance with applicable law and existing contractual obligations.

Prices and promotional offers may change periodically.

Such changes generally apply to future purchases and do not automatically alter the agreed price of an existing accepted order.

The final purchase amount, including applicable shipping charges and other required amounts, will be displayed before you complete checkout.

6. Orders and Purchase Acceptance

Submitting an order through our website constitutes a purchase request.

After you complete checkout, you may receive an automated order confirmation email.

This notification confirms that your order information has been received by our system. It does not necessarily mean that every verification and fulfillment procedure has been completed.

Orders may be subject to additional review, including:

• Payment authorization.

• Product availability confirmation.

• Order information verification.

• Transaction security checks.

• Other reasonable operational procedures.

If we cannot accept or fulfill an order, we will notify the affected customer using the contact information provided during checkout.

If payment has already been collected for an order that cannot be fulfilled, an applicable refund will generally be arranged through the original payment method, subject to relevant payment procedures and legal requirements.

For more information about order placement and purchasing conditions, please refer to our Terms of Purchase.

7. Payment Terms

Customers must select an available payment method displayed during checkout.

By submitting payment, you confirm that:

• The information you provide is accurate.

• You are authorized to use the selected payment method.

• You authorize the relevant payment provider to process the transaction.

• You agree to pay the final amount displayed in your order summary.

Payment transactions may be subject to authorization and verification procedures established by the relevant payment provider or financial institution.

If a payment is declined, incomplete, or cannot be verified, order processing may be delayed or the transaction may not proceed.

We do not request that customers send complete payment card information or passwords through unsecured communication channels.

If you encounter payment difficulties, please contact our customer service team for assistance.

8. Shipping and Delivery

We currently provide two shipping options for eligible purchases.

The applicable shipping method and charge depend on the total value of your order.

8.1 Free Shipping

Orders totaling $39.00 or more qualify for Free Shipping under our current shipping arrangements.

The details are:

• Shipping Fee: Free.

• Minimum Order Amount: $39.00.

• Applicable Products: All products.

• Estimated Delivery Time: 10–15 business days.

8.2 Standard Shipping

For orders totaling $0.00–$38.99, Standard Shipping is available at the following rate:

• Shipping Fee: $4.99.

• Applicable Products: All products.

• Estimated Delivery Time: 10–15 business days.

8.3 Delivery Estimates

Both shipping methods currently have an estimated delivery period of 10–15 business days.

This timeframe is an estimate rather than a guaranteed delivery date.

Actual delivery schedules may be affected by:

• Shipping carrier operations.

• Transportation and logistics conditions.

• Weekends and public holidays.

• Customs inspections or clearance procedures, where applicable.

• Severe weather conditions.

• Incorrect or incomplete delivery information.

• Other circumstances beyond our reasonable control.

Order preparation and shipping transit are separate stages. Any applicable preparation time is not necessarily included in the estimated shipping transit period.

We make reasonable efforts to support timely delivery.

For complete shipping information, please refer to our Shipping Policy.

9. Order Changes and Cancellations

We understand that customers may occasionally need to modify or cancel an order.

If you need to make a change, please contact our customer service team as soon as possible.

Requests submitted before an order enters processing or dispatch will be reviewed to determine whether the requested change can be accommodated.

Once an order has entered processing or has been transferred to the shipping carrier, changes and cancellations may no longer be available through our standard procedures.

If a package has already been dispatched, you may submit a return request in accordance with our Return & Refund Policy.

Any mandatory cancellation or withdrawal rights available under applicable consumer protection laws remain unaffected.

10. Returns, Refunds, and Exchanges

We aim to provide clear and accessible after-sales procedures for eligible purchases.

Our standard return and refund arrangements include the following conditions.

10.1 Return Period

Eligible purchases may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

Standard personal preference returns generally require products to remain unused and in their original condition, with original packaging and accessories where reasonably available.

10.2 Personal Preference Returns

For eligible returns resulting from a change of mind or personal preference, customers are responsible for the applicable return shipping costs.

10.3 Damaged or Defective Products

When a return is required because of a qualifying damaged or defective product issue, ezqara covers the applicable return shipping costs.

10.4 Incorrect Products

If an incorrect product is supplied due to an error on our part, ezqara covers the applicable return shipping costs when a return is required.

10.5 Refund Processing

Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

Refunds are generally issued through the original payment method used for the purchase.

10.6 Return Authorization

All returns require prior authorization from our customer service team.

After your request has been reviewed and approved, we will provide the designated return address and the relevant instructions.

Please do not send any product back before receiving authorization.

For complete conditions and procedures, please refer to our Return & Refund Policy.

Nothing in these Terms is intended to restrict mandatory consumer rights or statutory remedies.

11. Third-Party Services and External Links

Our website may contain links, applications, features, or services provided by third parties.

These third-party services may include:

• Payment providers.

• Shipping and delivery services.

• Website technology providers.

• Analytics services.

• Social media integrations.

• Other external tools and platforms.

Certain third-party services may operate independently from ezqara and may be governed by their own terms and privacy policies.

When you access or use an external service, you should review the applicable terms and privacy notices provided by that third party.

We do not control all external websites or services and cannot guarantee their availability, accuracy, security, or operational practices.

Your use of third-party services is subject to the relevant provider's applicable terms and conditions.

12. Shopify Platform

Our online store is hosted by Shopify, which provides the technology and infrastructure that enable us to operate our e-commerce website.

Shopify supplies various platform features and services that support online shopping activities, including website functionality and transaction-related tools.

Your use of our website may involve services or technologies provided by Shopify and its relevant partners.

Information submitted through our website may be processed by Shopify in accordance with its applicable privacy policies and terms.

For additional information about Shopify's platform and privacy practices, please review the relevant information published on Shopify's official website.

13. User Submissions and Feedback

If you submit comments, suggestions, reviews, ideas, or other materials to us, you agree that your submissions must not:

• Violate applicable laws or regulations.

• Infringe intellectual property rights.

• Contain misleading or fraudulent information.

• Include abusive, threatening, or discriminatory content.

• Contain malicious software or harmful code.

• Violate another individual's privacy or other legal rights.

You remain responsible for the content you submit.

Where permitted by applicable law, you grant us a non-exclusive, royalty-free right to use, reproduce, display, and distribute feedback or other materials you voluntarily submit for legitimate business purposes, including improving our Services and responding to customer inquiries.

We do not claim ownership of your personal information merely because you submit it through our website.

Any handling of personal information remains subject to our Privacy Policy and applicable legal requirements.

14. Intellectual Property Rights

All content and materials displayed on our website, including but not limited to:

• Text and written descriptions.

• Product photographs and images.

• Graphics and visual elements.

• Website layouts and design.

• Logos and brand identifiers.

• Page structures.

• Other original website materials.

may be protected by applicable intellectual property laws.

Unless otherwise indicated, these materials belong to us, our licensors, or the relevant rights holders.

You may access and use website content for personal, non-commercial shopping purposes.

You must not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected website materials without the appropriate authorization.

Nothing in these Terms grants you ownership of our intellectual property or the intellectual property of third parties.

15. Prohibited Activities

You agree not to use our website or Services for unlawful, unauthorized, or harmful activities.

Prohibited activities include, but are not limited to:

1. Violating applicable laws, regulations, or legal requirements.

2. Attempting to gain unauthorized access to our website, systems, or accounts.

3. Interfering with website functionality or security.

4. Uploading viruses, malicious code, or harmful software.

5. Collecting or harvesting personal information without authorization.

6. Submitting false, misleading, or fraudulent order information.

7. Using automated systems to access or manipulate our Services without authorization.

8. Infringing copyrights, trademarks, or other intellectual property rights.

9. Harassing, threatening, or abusing our employees, customers, or other individuals.

10. Attempting to interfere with the normal operation of our online store.

11. Using our Services for fraudulent or deceptive purposes.

12. Circumventing security measures or other access restrictions.

If we reasonably believe that an individual has engaged in prohibited activities, we may take appropriate action, including restricting access or suspending an account, subject to applicable law.

16. Privacy and Personal Information

Your privacy is important to us.

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using our Services, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable privacy and data protection requirements.

Our online store is hosted by Shopify, and relevant information may also be processed by Shopify and third-party service providers involved in operating our Services.

For further information about the types of personal information we collect and how we handle it, please review our Privacy Policy.

17. Errors, Inaccuracies, and Omissions

Occasionally, information displayed on our website may contain typographical errors, inaccuracies, or omissions.

These may relate to:

• Product descriptions.

• Product prices.

• Promotional offers.

• Shipping charges.

• Product availability.

• Estimated delivery information.

• Other website content.

We make reasonable efforts to review and correct inaccurate information when identified.

Where permitted by applicable law, we reserve the right to correct errors and update information displayed on our website.

Any action affecting an existing order will be handled in accordance with applicable legal requirements and existing contractual obligations.

18. Disclaimer of Warranties

We make reasonable efforts to maintain a functional and accessible website.

However, to the extent permitted by applicable law, we do not guarantee that:

• Our website will always be available without interruption.

• Every website feature will operate without errors.

• All information will remain free from occasional inaccuracies.

• Every technical issue can be resolved immediately.

• Third-party services will remain continuously available.

Our Services and website content are provided subject to applicable legal requirements.

Nothing in this section excludes or limits warranties, guarantees, or consumer protections that cannot legally be excluded or restricted under applicable law.

19. Limitation of Liability

To the extent permitted by applicable law, ezqara and Hubei Fancui Technology Co., Ltd. will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or Services where such exclusions or limitations are legally permitted.

This may include certain losses arising from:

• Temporary website interruptions.

• Technical errors.

• Unauthorized access caused by circumstances outside our reasonable control.

• Third-party service interruptions.

• Delays caused by external transportation or logistics providers.

• Other circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, these Terms do not restrict mandatory consumer rights, liability that cannot legally be excluded, or remedies available for defective or incorrectly supplied products.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising directly from your unlawful use of our Services, your violation of these Terms, or your infringement of the rights of another party.

This provision does not require you to assume responsibility for matters caused by our own unlawful conduct or obligations that cannot legally be transferred to you.

21. Suspension and Termination

We may restrict, suspend, or terminate access to certain parts of our Services where reasonably necessary.

Such action may be taken when:

• These Terms have been materially violated.

• Unauthorized or fraudulent activities are identified.

• Website security is threatened.

• Applicable legal requirements require action.

• Other legitimate operational reasons justify restriction.

Where appropriate and legally permitted, we may provide notice or an opportunity to address the relevant issue.

Termination or suspension does not affect obligations or rights that arose before the effective date of such action.

Provisions that are intended by their nature to continue after termination will remain effective where applicable.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary to make it enforceable where legally possible.

If it cannot be made enforceable, the affected provision will be treated as separate from the remaining provisions.

The validity and enforceability of the other provisions will not be affected to the extent permitted by applicable law.

23. Waiver

Our failure or delay in exercising any right or remedy under these Terms does not constitute a waiver of that right or remedy.

Any waiver must be consistent with applicable legal requirements.

A waiver relating to one particular situation does not automatically apply to other situations.

24. Entire Agreement

These Terms of Service, together with the other applicable policies published on our website, constitute the terms governing your use of our Services.

They should be read together with:

• Privacy Policy.

• Shipping Policy.

• Return & Refund Policy.

• Terms of Purchase.

• Other applicable store policies.

These documents provide additional information about website access, purchasing conditions, payment procedures, delivery arrangements, and after-sales support.

Where a specific policy addresses a particular matter in greater detail, that policy should be read together with these Terms.

Mandatory legal requirements will prevail over any inconsistent provision.

25. Assignment

You may not transfer or assign your rights or obligations under these Terms to another party without our prior consent, where such consent is legally required.

We may transfer or assign our rights and obligations in connection with a legitimate business restructuring, corporate transaction, or transfer of business operations, subject to applicable law and the protection of relevant customer rights.

26. Applicable Law and Consumer Rights

These Terms will be interpreted and applied in accordance with applicable laws and regulations.

Nothing in these Terms is intended to exclude, restrict, or replace mandatory consumer protection rights or legal remedies available under the laws applicable to your purchase or place of residence.

Where any provision conflicts with a mandatory legal requirement, the applicable legal requirement will prevail to the extent of the conflict.

Customers retain all rights and remedies that cannot legally be waived or restricted.

27. Changes to These Terms of Service

We may update these Terms periodically to reflect changes in our website, Services, business operations, or applicable legal requirements.

Any revised version will be published on this page together with an updated Last Updated date.

We encourage customers to review these Terms periodically to remain informed about the conditions governing the use of our website.

Changes will be handled in accordance with applicable laws and existing contractual obligations.

28. Contact Information

If you have questions about these Terms of Service, our website, or any aspect of our Services, please contact us through the official channels below.

Brand Name: ezqara

Legal Company Name: Hubei Fancui Technology Co., Ltd.

Customer Service Email: service@ezqara.com

Business Phone: +86-717-6740000

Business Address:

No. 6-3 Jiefang Road, Xiling District, Yichang City, Hubei Province, China.

For inquiries concerning an existing purchase, please include your order number and the email address used during checkout.

Our customer service team will review your inquiry and provide appropriate assistance.

Thank you for visiting ezqara. We appreciate your trust and look forward to providing a convenient and reliable online shopping experience.