Terms of Purchase

Last Updated: November 13, 2026

1. Introduction

Welcome to ezqara.

These Terms of Purchase describe the conditions and procedures applicable to purchases made through our online store. They cover product information, order placement, payment, shipping, delivery, cancellations, returns, refunds, and other matters related to customer transactions.

Our online store operates under the brand name ezqara and is managed by Hubei Fancui Technology Co., Ltd.

Throughout these Terms, "we," "us," and "our" refer to ezqara and the company operating this store. "You" and "your" refer to customers who place orders or purchase products through our website.

By submitting an order through our checkout system, you acknowledge that you have reviewed these Terms and agree to the applicable purchasing conditions, subject to mandatory rights and protections under applicable law.

These Terms should be read together with our Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Product Information and Availability

We aim to provide clear and useful information about the products offered through our online store.

Depending on the product, its listing may include:

  • Product names and descriptions.

  • Photographs and visual representations.

  • Product specifications and characteristics.

  • Available sizes, colors, or other options, where applicable.

  • Prices and promotional information.

  • Other details relevant to purchasing decisions.

We encourage customers to review the available product information carefully before completing a purchase.

Although we make reasonable efforts to present products accurately, certain differences in appearance may occur because of screen settings, lighting conditions, photography, or display characteristics.

Product availability may change over time. We do not guarantee that every listed product will remain available at all times.

If a product becomes unavailable after an order has been submitted and we cannot fulfill the purchase, we will notify the affected customer and arrange an appropriate resolution in accordance with applicable requirements.

3. Order Placement Procedures

Customers can purchase available products directly through our website.

The general purchasing process consists of the following steps:

  1. Browse the products available in our store.

  2. Select the product you wish to purchase.

  3. Review the product description and available options.

  4. Choose the required quantity.

  5. Add the selected product to your shopping cart.

  6. Review the contents of your cart.

  7. Enter your contact and delivery information.

  8. Select an available shipping method.

  9. Choose one of the supported payment options.

  10. Review the final order summary and submit your purchase.

Before completing checkout, please verify your selected products, quantities, contact information, shipping address, and total amount payable.

You are responsible for ensuring that the information submitted during checkout is accurate and complete.

4. Order Confirmation and Acceptance

After submitting an order, you may receive an automated confirmation email containing relevant purchase information.

This notification confirms that your order details have been received by our system. It does not necessarily mean that all order verification and fulfillment procedures have been completed.

Orders may be subject to additional review before fulfillment, including:

  • Payment authorization.

  • Product availability confirmation.

  • Order information verification.

  • Transaction security checks.

  • Other reasonable operational procedures.

An order will proceed according to the applicable acceptance and fulfillment procedures.

If we are unable to accept or complete a purchase, we will notify the affected customer using the contact information provided during checkout.

If payment has already been collected for an order that cannot be fulfilled, an applicable refund will generally be arranged through the original payment method, subject to relevant payment procedures and legal requirements.

5. Customer Information and Order Accuracy

Accurate customer information is essential for processing purchases and arranging successful delivery.

When placing an order, you may be required to provide:

  • Your full name.

  • A valid email address.

  • A contact telephone number.

  • Billing information.

  • A complete shipping address.

  • Other information reasonably necessary to complete the transaction.

You agree to provide accurate, current, and complete information.

Please carefully review your details before submitting your purchase.

If you discover an error after checkout, contact our customer service team as soon as possible.

We will review whether the requested correction can be accommodated based on the current order status.

Please understand that modifications may no longer be possible once an order has entered processing or has been transferred to the shipping carrier.

6. Product Prices and Currency

Product prices are displayed on the relevant product pages and during checkout.

Unless otherwise indicated, prices are expressed in United States Dollars (USD).

The prices displayed on our website may change periodically because of promotional activities, business adjustments, or other operational considerations.

Such changes generally apply to future purchases and do not automatically modify the agreed price of an existing accepted order.

The final purchase amount may include:

  • The price of selected products.

  • Applicable promotional discounts.

  • Shipping charges.

  • Taxes or other applicable charges, where required.

The final amount payable will be displayed in the order summary before payment is submitted.

We make reasonable efforts to maintain accurate pricing information. If a material pricing or calculation error is identified, we will review the affected transaction and contact the customer where necessary.

Any action concerning an affected purchase will be handled in accordance with applicable law and existing contractual obligations.

7. Discounts and Promotional Offers

From time to time, ezqara may provide promotional pricing, discounts, or other purchasing incentives.

Individual promotions may be subject to specific conditions, including:

  • Minimum purchase requirements.

  • Eligible products or product categories.

  • Limited promotional periods.

  • Customer eligibility requirements.

  • Usage limitations.

  • Other conditions displayed with the relevant offer.

Unless expressly stated otherwise, customers should not assume that different promotional offers can be combined.

We encourage customers to review all applicable promotional conditions before completing checkout.

Promotional arrangements may be modified or discontinued for future purchases, subject to applicable law and existing customer rights.

8. Payment Methods and Transaction Authorization

Customers must select an available payment method presented during checkout.

By submitting payment, you confirm that:

  • The payment information provided is accurate.

  • You are authorized to use the selected payment method.

  • You authorize the relevant payment provider to process the transaction.

  • You agree to pay the final amount displayed in your order summary.

Payment transactions may be subject to authorization, verification, and security procedures established by the relevant payment provider.

If a payment is declined, incomplete, or cannot be verified, the order may be delayed or may not proceed through our standard fulfillment procedures.

If you encounter difficulties completing a payment, please contact our customer service team.

For security purposes, do not send passwords or complete payment card information through email or other unsecured communication channels.

9. Shipping Options and Applicable Charges

ezqara currently provides two shipping options for eligible purchases.

The applicable shipping method and fee depend on the total value of your order.

9.1 Free Shipping

Orders totaling $39.00 or more qualify for Free Shipping under our current shipping arrangements.

The details are:

  • Shipping Method: Free Shipping.

  • Shipping Fee: Free.

  • Minimum Order Amount: $39.00.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

9.2 Standard Shipping

For orders totaling $0.00–$38.99, Standard Shipping is available at the following rate:

  • Shipping Method: Standard Shipping.

  • Shipping Fee: $4.99.

  • Applicable Order Amount: $0.00–$38.99.

  • Applicable Products: All products.

  • Estimated Delivery Time: 10–15 business days.

9.3 Shipping Rate Summary

Shipping Method Order Amount Shipping Fee Estimated Delivery
Free Shipping $39.00 and above Free 10–15 business days
Standard Shipping $0.00–$38.99 $4.99 10–15 business days

The applicable shipping charge will be calculated and displayed during checkout.

If you modify the products or quantities in your shopping cart, the applicable shipping method or charge may also change.

Please review the final order summary before submitting payment.

For additional delivery information, please refer to our Shipping Policy.

10. Order Preparation and Fulfillment

Following successful order submission and payment confirmation, your purchase may proceed through our preparation and fulfillment procedures.

These procedures may involve:

  • Reviewing order information.

  • Confirming product availability.

  • Completing applicable payment checks.

  • Preparing the selected products.

  • Arranging shipment through the relevant delivery service.

Order preparation and shipping transit are separate stages.

Our current shipping methods have an estimated delivery period of 10–15 business days.

This estimate refers to the shipping transit period and does not necessarily include any applicable order preparation time.

Preparation schedules may vary depending on product availability, transaction verification, and operational circumstances.

We make reasonable efforts to arrange fulfillment according to the selected shipping method.

11. Delivery Estimates and Shipping Conditions

Both Free Shipping and Standard Shipping currently have an estimated delivery timeframe of 10–15 business days.

This period is an estimate rather than a guaranteed delivery date.

Actual delivery schedules may be influenced by:

  • The destination of the shipment.

  • Shipping carrier operations.

  • Transportation and logistics conditions.

  • Weekends and public holidays.

  • Customs inspections or clearance procedures, where applicable.

  • Severe weather conditions.

  • Unexpected transportation interruptions.

  • Other circumstances beyond our reasonable control.

We will make reasonable efforts to support timely delivery.

If your package has not arrived within the estimated delivery period, please contact our customer service team so that we can review the available shipment information.

12. Delivery Address and Customer Responsibilities

Customers are responsible for providing complete and accurate shipping information.

Before submitting an order, please verify:

  • Recipient's full name.

  • Street address.

  • Building, apartment, or unit number, where applicable.

  • City and state or province.

  • Postal or ZIP code.

  • Country or region.

  • Contact telephone number, where required.

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.

If you discover an error after placing your order, contact us immediately.

We will check whether the requested correction is still possible based on the order status.

Address changes cannot be guaranteed once an order has been transferred to the shipping carrier.

13. Shipment Tracking and Delivery Inquiries

When shipment tracking information becomes available after dispatch, relevant details may be provided through our available order notification system or by email.

Customers can use the tracking information to monitor the transportation progress of their purchases.

Please allow sufficient time for the shipping carrier to register the shipment and update its tracking records.

If tracking information is temporarily unavailable or has not changed, this does not necessarily indicate that the package has stopped moving.

For missing, delayed, or incorrectly delivered packages, please contact our customer service team.

To help us investigate, provide your order number, checkout email address, and tracking number where available.

14. Order Modifications and Cancellation

We understand that customers may occasionally need to change or cancel a purchase after submitting an order.

If you need assistance, please contact our customer service team as early as possible.

14.1 Requests Before Processing

If an order has not entered processing or dispatch, we will review whether the requested modification or cancellation can be accommodated.

If a cancellation is approved after payment has been collected, an applicable refund will generally be arranged through the original payment method.

14.2 Requests After Processing

Once an order has entered processing or has been transferred to the shipping carrier, modifications or cancellations may no longer be available through our standard procedures.

If a package has already been dispatched, you may submit a return request according to our Return & Refund Policy.

14.3 Applicable Consumer Rights

Nothing in this section is intended to exclude or restrict mandatory cancellation or withdrawal rights available under applicable consumer protection laws.

15. Return Eligibility and Conditions

Eligible purchases may be returned within 30 calendar days after delivery, subject to our Return & Refund Policy.

For standard personal preference returns, products should generally meet the following conditions:

  • Remain unused and unworn, where applicable.

  • Be maintained in their original condition.

  • Include original packaging, labels, and accessories where reasonably available.

  • Show no damage or unauthorized alteration after delivery.

  • Be submitted within the applicable return period.

All returns require prior authorization from our customer service team.

Products reported as damaged, defective, or incorrectly supplied will be reviewed according to the circumstances.

Nothing in this section limits mandatory consumer rights or statutory remedies available under applicable law.

16. Return Shipping Cost Responsibilities

Return shipping expenses are determined by the reason for the return.

16.1 Personal Preference Returns

For eligible returns resulting from a change of mind or personal preference, customers are responsible for the applicable return shipping costs.

16.2 Damaged or Defective Products

When a return is required because of a qualifying damaged or defective product issue, ezqara covers the applicable return shipping costs.

16.3 Incorrect Products

When an incorrect product is supplied due to an error on our part, ezqara covers the applicable return shipping costs if a return is required.

Customers should contact our team before arranging a return shipment.

17. Return Authorization and Procedures

All returns must receive prior authorization from our customer service team.

To initiate a return request, please email:

service@ezqara.com

Please include:

  • Your full name.

  • Your order number.

  • The email address used during checkout.

  • The product you wish to return.

  • The reason for the request.

  • Supporting photographs or videos, where applicable.

Our team will review the information and provide the appropriate instructions if your request is approved.

The designated return address will be supplied after authorization.

Please do not send any product back before receiving approval and the correct return destination from our customer service team.

The business address listed on our Contact Us page is provided for company identification and general correspondence. It is not necessarily the designated destination for returned products.

18. Refund Processing and Issuance

After an authorized returned product has been received and inspected, eligible refunds are generally processed within 5–10 business days.

The processing period begins after the returned item has arrived at the designated destination and the applicable inspection has been completed.

Approved refunds are generally issued through the original payment method used for the purchase.

Please understand that the time required for us to initiate a refund may differ from the time required for the funds to appear in your account.

Banks, card issuers, and payment providers may require additional time to complete the transaction.

If the original payment method is no longer available or cannot receive the refund, please contact our customer service team for assistance.

Any applicable refund will be handled in accordance with the circumstances of the transaction and relevant legal requirements.

19. Exchanges and Replacement Requests

Customers who prefer an exchange or replacement instead of a refund should contact our customer service team before returning the original product.

Exchange and replacement requests may depend on:

  • Availability of the requested product.

  • The condition of the original item.

  • The reason for the request.

  • Applicable return requirements.

  • Review and authorization by our team.

If the requested replacement is unavailable, we will discuss an appropriate alternative or refund arrangement.

Any repair, replacement, exchange, or other remedy required by applicable consumer protection laws will be handled in accordance with those requirements.

20. Damaged, Defective, or Incorrect Orders

If your order arrives with a damaged, defective, incomplete, or incorrect product, please notify our customer service team.

To help us assess the situation, please provide:

  • Your order number.

  • Your checkout email address.

  • The affected product name or description.

  • A clear explanation of the issue.

  • Photographs or videos showing the problem.

  • Photographs of the external packaging, where relevant.

Our team will review the submitted information and explain the appropriate resolution options.

Depending on the circumstances, a resolution may include:

  • An appropriate replacement.

  • An authorized return.

  • A refund.

  • Another suitable remedy.

When a return is required because of a qualifying product issue or an error on our part, ezqara covers the applicable return shipping costs.

21. Unfulfilled Orders and Payment Refunds

Certain circumstances may prevent us from completing a purchase.

These may include product availability issues, payment verification concerns, or other legitimate operational reasons.

If we determine that an order cannot be fulfilled after payment has been collected, we will notify the affected customer.

An applicable refund will generally be arranged through the original payment method, subject to relevant payment procedures and legal requirements.

Customers may contact our support team if they need clarification about an unfulfilled order or its associated refund.

22. Taxes, Duties, and Additional Charges

Depending on the delivery destination and applicable local regulations, certain purchases may be subject to taxes, customs duties, import charges, or other government-imposed fees.

The applicable amounts and collection procedures may vary according to the destination and relevant authorities.

Customers should review the information presented during checkout and consider the import requirements applicable to their location.

Any tax or customs obligations will be handled in accordance with applicable laws and regulations.

23. Transaction Security and Verification

We take reasonable measures to support secure purchasing and protect our store from unauthorized transactions.

Orders may undergo additional verification where reasonably necessary.

Such checks may relate to:

  • Payment authorization.

  • Billing information consistency.

  • Suspected fraudulent activity.

  • Unusual transaction patterns.

  • Unauthorized payment concerns.

  • Other relevant security matters.

If additional information is required, we may contact the customer using the details provided during checkout.

Any decision to delay, reject, or cancel a transaction will be handled in accordance with applicable law and existing contractual obligations.

24. Relationship with Other Store Policies

These Terms of Purchase should be interpreted together with the other policies published on our website.

These include:

  • Terms of Service.

  • Shipping Policy.

  • Return & Refund Policy.

  • Privacy Policy.

  • Frequently Asked Questions.

  • Contact Us.

Each policy provides additional information about the relevant aspects of the customer shopping experience.

For detailed delivery arrangements, please refer to our Shipping Policy.

For return eligibility, shipping cost responsibilities, and refund procedures, please refer to our Return & Refund Policy.

Where a specific provision in another applicable store policy addresses a particular transaction matter in greater detail, that provision should be read together with these Terms.

Where any provision conflicts with mandatory consumer protection requirements, the applicable legal requirement will prevail.

25. Changes to These Terms

We may revise these Terms of Purchase periodically to reflect changes in our purchasing procedures, payment arrangements, fulfillment operations, business practices, or applicable legal requirements.

Any updated version will be published on this page together with a revised Last Updated date.

We encourage customers to review these Terms before completing a purchase.

Changes will be handled in accordance with applicable laws and existing contractual obligations.

26. Applicable Legal Requirements

These Terms of Purchase will be interpreted and applied in accordance with applicable laws and regulations.

Nothing in these Terms is intended to exclude, restrict, or replace mandatory consumer protections or legal remedies available under the laws applicable to a customer's purchase or place of residence.

Where any provision conflicts with a mandatory legal requirement, that legal requirement will prevail to the extent of the conflict.

Customers retain all rights and remedies that cannot legally be waived or restricted.

27. Contact Information

If you have questions about these Terms of Purchase or need assistance with an existing transaction, please contact us through the official channels below.

Brand Name: ezqara

Legal Company Name: Hubei Fancui Technology Co., Ltd.

Customer Service Email: service@ezqara.com

Business Phone: +86-717-6740000

Business Address:

No. 6-3 Jiefang Road, Xiling District, Yichang City, Hubei Province, China.

For purchase-related inquiries, please include your order number and the email address used during checkout.

Our customer service team will review your inquiry and provide appropriate assistance.

Thank you for choosing ezqara. We appreciate your confidence in our store and remain committed to providing a convenient, transparent, and dependable shopping experience.